SHIPPING

Standard Parcel Shipping with Front Door Delivery

Smaller items are shipped using our Standard Parcel service, and delivered by Canada Post or Purolator. Items ordered together may not arrive in the same box. If your package cannot be delivered, you will receive a notice from the carrier with pick-up instructions or re-delivery options.

Unlimited Flat Rate Shipping with In-Home Delivery & Assembly

An unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by our In-Home Delivery & Assembly service provider where items are brought into your home, unpacked and assembled (some exclusions apply) and the packaging is responsibly removed.

Eligible items will show "Unlimited Flat Rate Delivery" on the product page.

The exact shipping charge is based on your location, and delivery times vary based on item availability. For more details, please see our Shipping page.

EASY RETURNS

At Williams Sonoma, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.

Within 30 days, you may return most items for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment, cash and cheque refunds over $100 will be issued as a company cheque (may take 14 business days from time of request). Please note that returned items must be in new condition.

Returns of kitchen electrics and cutlery (knife sets, single knives, cutting boards, knife sharpeners and knife storage) may require extra information and safety instructions. To initiate your return, please contact us at 888.922.4108 or visit us at your local store.

Non-Returnable Items

Personalized or monogrammed items
Special-order items
Food products
Made to Order items, including custom furniture, upholstery and custom rugs
Hardwired lighting and ceiling fans
Mattresses
Outdoor grills
Used or soiled items and items damaged through normal wear and tear
Final Sale items ending in .97, .98, .99
Gift cards

Made to Order and Final Sale Furniture items are non-returnable and cannot be cancelled once the order is placed.

For returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

How to Begin a Return

Stores:  You can return most items to your local Williams Sonoma location. An original receipt, gift receipt or order number is required—our stores will not accept returns or exchanges without proof of purchase.

Return by phone:  Our customer care associates are ready to help, please call 1-855-860-1081. For oversized items please call us for more details.

Some restrictions apply, see our full Returns Policy.

Williams Sonoma Lemongrass Ginger Hand Soap Refill